We’re here to help.
Let us help you find the best seats, explore new genres, and discover all that Caramoor has to offer. Here you’ll find out how to get in touch with us, along with our seasonal hours, ticketing policies, buying a gift certificate, and more. Still have questions? Visit our FAQ page or give us a call.
Hours of Operation
On event days, the Box Office will open 1 hour before showtime at the designated venue.
The box office is not currently open for in-person transactions. Please call or email us for assistance with your order.
Box Office Resources and Policies
Select the performance or event you want to attend and follow the link to “Buy Tickets.” You can also call the Box Office at 914.232.1252 Sunday through Monday, 10:00am – 4:00pm.
Service Charge (no more!)
In years past, there was an added $6 fee to your ticket price. After listening to our audience, we have officially removed this fee completely.
In order to keep Caramoor as safe and contactless as possible, all tickets to our 2022 events will be immediately emailed to guests and texted on the day of. If you would like your tickets physically mailed, there will be a $5 fee per order. If you would like your tickets held at will call, there will be a $1 fee per order. If you have any questions or concerns, please contact us.
Troubleshooting Online Ticket Purchases
If you run into issues ordering tickets online, please call the Box Office at 914.232.1252 Sunday through Monday, 10:00am – 4:00pm and we will be happy to help! You can also email us at firstname.lastname@example.org.
Refunds, Exchanges, and Donating Tickets
Once tickets have been purchased, there are no refunds or exchanges. However, if you are unable to use your tickets, you may donate them to Caramoor and use the donation as a tax-deductible contribution. Please call the Caramoor Box Office at 914.232.1252 prior to the concert to let us know that you are unable to attend and wish to donate your tickets.
Gift certificates are available for any amount and are valid all year long. Please call us in the Box Office at 914.232.1252.
Members at the $100 level and above receive access to the best seats first by way of Members-only Pre-sale periods. Pre-Sales can be accessed by logging into your account. Members will receive notification prior to the start of a Pre-sale through an email to all current Members, online, and in our printed brochures.