Caramoor

livestream guide

Livestream Guide

Be ready for your next virtual event.

We’re here to help! See below for information on purchasing tickets, how to access livestreams, and where to watch along with some commonly asked questions.

Do I still need a ticket if I’m a Caramoor Member?

Caramoor Members receive complimentary access to eight livestreams this Spring Season. For complimentary events, Caramoor Members do not need to reserve a ticket. However, for events that are not complimentary, Caramoor members will have to reserve access by following the traditional checkout path from an event’s information page.

Click here to view the members livestream guide

What happens after I buy a ticket to a virtual event?

Once you buy a ticket, you will receive an email stating your confirmation of your payment. You will then receive an additional email with an e-ticket. That attachment will have the direct link to CogPlayer, our streaming video platform. You will have to log-in to CogPlayer to view the concert. Your purchased events are linked to your account email address with Caramoor, so all you need to ensure your entrance into the virtual event is access to the email account you purchased tickets with. Be sure to check your communication preferences to be sure you have opted in to receive communications about your order from us and look out for an email with a link to view. On the day of the virtual event, you will receive a third email from us with details of what to expect during the concert, and we will provide the direct link to CogPlayer to attend the virtual event.

Can I watch on my TV?

Yes. Please note that you will be watching the livestream (on your TV) via the CogPlayer streaming platform. If you have a Smart TV or an Amazon TV stick, you can view the website directly on your television via any web browsing software. You can also hook up your computer to your TV:

For the best experience, please prepare and test your connection in advance of the livestream; you may need to consult an IT professional for additional help with this set up.

Once the live event has been archived, you can view the event through the Vimeo apps available for Apple TV, Android TV devices, Amazon Fire TV devices, as well as Chromecast and AirPlay. If your TV or TV device does not already have the Vimeo app installed, search “Vimeo” in the native store to add it. For most TVs, you will need to set up a Vimeo account to watch Caramoor livestreams. You can log in to Vimeo with your Facebook or Google account or you can create a free Vimeo Basic account.

Once your Vimeo app is set up, navigate to the livestream video player. In the top right corner of the video player, you will find a small clock icon. Select this ‘Watch Later’ option which will add this video to your ‘Watch Later’ queue on Vimeo. Navigate to the Vimeo app on your TV where your home page will show a thumbnail of the archived event in the ‘Watch Later’ menu. Select this thumbnail and your video will begin.

We will be adding clips from archived performances periodically to our Vimeo page so follow us on Vimeo to keep on watching!

Can I watch the livestream after it airs?

All of our scheduled livestreams will be available for ticket buyers and Members to watch for 48 hours after the close of the live event. There is a turnover period of about 30 minutes while the livestream is being archived causing the video to be unavailable. If you missed out on purchasing a ticket before the event aired, you will still be able to purchase or reserve a ticket for 40 hours following the close of the event.

I’m viewing on CogPlayer, and I can’t get rid of the chat box.

In the chat window, select ‘minimize’ from the chat menu accessible by selecting the three dots in the top right corner of the chat window.

Can I watch from anywhere?

Streaming video works best over WiFi or Ethernet. Connections over Cellular Data are often not as strong, so we recommend watching from a device connected to a reliable internet connection.

Still have questions or issues? Contact us at boxoffice@caramoor.org or 914.232.1252 and we will work to resolve your issue. The Box Office is available M–F, 10:00am–4:00pm as well as an hour before and during each livestream.

Members Livestream Guide

Do I need a ticket/subscription if I’m a Caramoor Member to watch a virtual livestream event?

Active Caramoor Members do not need to reserve a ticket or purchase a subscription to watch complimentary livestream events. For the 2021 Spring Season, Caramoor Members have complimentary access to the following livestream concerts (as well as Caramoor Conversations: in-depth discussions with artists about the pieces being performed in an upcoming concert):

For future events that are not complimentary, Caramoor Members will have to buy tickets.

How do I watch?

All Members will need to log in to their Caramoor account to view these livestreams. On the day of each livestream event, you will receive a “Planning Your Viewing” from mail@email.caramoor.org. This communication will include information on how to watch. If you do not see this communication in your inbox, please check your spam mailbox for this email. Please be sure to add mail@email.caramoor.org to your contacts so that you will receive these emails in the future without issue. For the best viewing experience, please be sure that you check–in advance that your device is set up properly and you are able to login to view the event.

Oops. I forgot my Caramoor account email/password!

The email address you will use to login will be sent to you in the “Planning Your Viewing” email sent on the day of the livestream. Otherwise, please contact the Box Office at 914.232.1252 or at boxoffice@caramoor.org to reset or reconfirm your email account on file. You can reset your password via the caramoor.org website. Below the “Password” box on the account login webpage, click on “Reset here”. Enter your Caramoor account email and a password reset link will be sent to you.

Can I watch the livestream after it airs?

All Spring Season livestreams will be available for Members to watch for 48 hours after the close of the live event. Immediately following the livestream, the archived video will be unavailable for 30 minutes.

I can’t get rid of the chatbox in CogPlayer.

In the chat window, select ‘minimize’ from the chat menu accessible by selecting the three dots in the top right corner of the chat window.

Can I watch on my TV?

Yes. Please note that you will be watching the livestream (on your TV) via the CogPlayer streaming platform. If you have a Smart TV or an Amazon TV stick, you can view the website directly on your television via any web browsing software. You can also hook up your computer to your TV:

For the best experience, please prepare and test your connection in advance of the livestream; you may need to consult an IT professional for additional help with this set up.

Once the live event has been archived, you can view the event through the Vimeo apps available for Apple TV, Android TV devices, Amazon Fire TV devices, as well as Chromecast and AirPlay. If your TV or TV device does not already have the Vimeo app installed, search “Vimeo” in the native store to add it. For most TVs, you will need to set up a Vimeo account to watch Caramoor livestreams. You can log in to Vimeo with your Facebook or Google account or you can create a free Vimeo Basic account.

Once your Vimeo app is set up, navigate to the livestream video player. In the top right corner of the video player, you will find a small clock icon. Select this ‘Watch Later’ option which will add this video to your ‘Watch Later’ queue on Vimeo. Navigate to the Vimeo app on your TV where your home page will show a thumbnail of the archived event in the ‘Watch Later’ menu. Select this thumbnail and your video will begin.

We will be adding clips from archived performances periodically to our Vimeo page so follow us on Vimeo to keep on watching!

Can I watch the livestream from anywhere?

Yes, but please note that livestreams (also known as streaming video) work best over WiFi (wireless internet connection) or Ethernet (plugged in internet cable). Connections over cellular data (on your phone or tablet) are often not as strong as needed for a smooth viewing experience. Therefore, we recommend watching from a device connected to a reliable internet connection.